Glossary
Learner journey
The sequence from enquiry and enrolment through delivery to completion, and the data each step creates.
In full
Every operational step in a learner's journey creates data, and most of that data ends up in the ILR. Mapping the journey against the fields it produces is the fastest way to find where an error is really made.
Where this comes up
diagnostic
A learner left weeks ago but is still showing as continuing
The learner has stopped attending, but the ILR still shows their aim as open with no actual end date, so the system believes they are still in learning and keeps generating funding for them.
diagnostic
An adult learner appears to be funded by the wrong authority
The learner's recorded source of funding does not match what their home postcode implies, so the aim may be claimed from the wrong funder, under the wrong rules.
diagnostic
The same learner appears twice
One person has been recorded twice, usually with two different learner reference numbers, and sometimes with two different ULNs. The system treats them as two people.
diagnostic
A learner is flagged on a data quality or funding monitoring report
A record meets the criteria of a report that identifies data worth checking. That is a request to investigate, not a statement that the record is wrong. Some flagged records are entirely correct and simply need their evidence to be locatable.
diagnostic
A funded learner has no eligibility evidence on file
Funding has been claimed for the learner, but the college cannot produce the evidence that they were eligible for it. The claim may be entirely correct and still fail, because at audit the evidence is the claim.
scenario
A learner appears on FRM27 and nobody knows why
A funding monitoring report names a learner whose aim you reported as continuing last year and as withdrawn this year. Work out whether the record moved for a good reason, and what to do either way.